FAQ
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Orders are processed promptly after purchase. Once dispatched, you will receive a confirmation email with shipping details. Delivery times may vary depending on your location and courier service.
2. Do you offer international shipping?
Yes, we ship to selected international locations. Shipping availability and costs are calculated at checkout.
3. How can I track my order?
If tracking is available, you will receive tracking information via email once your order has been dispatched. Please allow some time for tracking updates to appear.
4. What is your return policy?
We accept returns on unused items in their original packaging. If you would like to request a return, please contact us at eldermontgroup@gmail.com and our team will assist you.
5. What should I do if my item arrives damaged?
If your item arrives damaged or faulty, please contact us as soon as possible with clear photos of the issue. We will review the situation and provide a suitable resolution.
6. Are Virelli™ products durable?
Yes. Virelli™ products are designed for everyday kitchen use, focusing on quality materials, durability, and modern functionality.
7. How can I contact customer support?
For any enquiries, please email:
eldermontgroup@gmail.com
We aim to respond as quickly as possible.